IEM Leadership

Pamela Hughes Patenaude

Senior Community Liaison

Pamela Hughes Patenaude, former Deputy Secretary of the U.S. Department of Housing and Urban Development (HUD) is IEM’s Senior Community Liaison. Patenaude is a housing executive and public policy expert with over 35 years of experience serving in government and non-profit management, including at the executive management level. As IEM’s Senior Community Liaison, Patenaude provides housing policy and long-term disaster recovery expertise to help execute IEM’s disaster recovery housing projects quickly and efficiently. She works with client stakeholders, elected representatives, state agency officials, and disaster survivors to help IEM better incorporate their varied needs into effective housing solutions.

Patenaude has served in roles across the private, public, and non-profit sectors, and frequently acted as a liaison between these stakeholders. Most recently, Patenaude served as Deputy Secretary of HUD, where she managed the day-to-day operations of the cabinet-level agency, including oversight of the Department’s $52 billion budget and 7,000 employees nationwide. Patenaude also served as chair of HUD’s Disaster Management Group, overseeing $37 billion in disaster recovery funding.

Previously, Patenaude served as HUD Assistant Secretary for the Office of Community Planning and Development, where she managed $8 billion in housing and community development programs and $17 billion in long-term disaster recovery funding for the rebuilding efforts along the Gulf Coast following Hurricane Katrina. During her service she regularly communicated and interacted with Members of Congress, governors, mayors, local elected officials, housing and community development practitioners, and industry representatives.

Prior to her service at HUD, Patenaude co-founded and served as the President of the J. Ronald Terwilliger Foundation for Housing America’s Families, a national education and research non-profit that contributes to federal housing policy by addressing the nation’s critical affordable housing challenges. Other positions previously held by Patenaude include Director of Housing Policy at the Bipartisan Policy Center and Executive Vice President/Executive Director for the Terwilliger Center for Workforce Housing at the Urban Land Institute. Earlier in her career, she served as Assistant Deputy Secretary for the Office of Field Policy and Management at HUD, overseeing HUD’s 80 field offices.

Patenaude began her career in housing at the New Hampshire Housing Finance Authority. She holds a master’s of science in Community Economic Development from Southern New Hampshire University and a bachelor’s of science from Saint Anselm College in New Hampshire.

© 2020 IEM. All Rights Reserved.


© 2020 IEM. All Rights Reserved.

IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.
IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.


QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.