Mass Care and Human Services

With over 40 years of experience, IEM delivers integrated program management, emergency operations support, and wraparound human services designed to meet the full spectrum of mass care and sheltering needs. Our solutions encompass personnel and resource coordination, surge staffing, rapid mobilization, and the creation of operational frameworks, including intake protocols, field deployment guides, referral pathways, and interoperable digital tools that facilitate scalable service delivery.

IEM excels at supporting shelter operations throughout a continuum of care, ranging from short-term services—including warming and cooling centers—to overnight emergency shelters, as well as long-term non-congregate and transitional housing solutions. Our approach ensures operational consistency across shelter types while maintaining flexibility to adapt to evolving incident requirements and jurisdictional priorities.

Our subject matter experts possess extensive knowledge in mass care, sheltering, and emergency management. We collaborate with local, state, tribal, and territorial agencies, as well as nonprofit and community-based organizations, to design, implement, and evaluate evidence-based sheltering strategies that align with national frameworks and comply with applicable regulatory and funding requirements.