IEM is the world’s largest woman-led disaster and crisis management firm.

Privacy Policy

Website Policies

Last Modified: 23 November 2020

Innovative Emergency Management, Inc. and its subsidiaries and affiliates (collectively, “IEM,” “we,” “us,” or “our”) respects individual privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes our practices in connection with information we may collect from you or that you may provide: (a) through websites operated by us from which you are accessing this Privacy Policy; (b) through software applications made available by us for use on or through computers and mobile devices; (c) through our social media pages and applications; or (d) through email messages that we send to you that link to this Privacy Policy. Collectively, we refer to these four elements as the “Services.” For purposes of this Privacy Policy, “you” or “your” means the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services. This Privacy Policy does not apply to information collected by us offline or through any other means or by any third party, including through any application or content that may link to or be accessible from or on the Services.

Personal and Other Information We May Collect

We may, directly or indirectly, collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, household, or device (collectively, “Personal Information”), such as:

  • Identifiers (e.g., name, alias, postal address, email address, account name, login credentials, online identifier, other similar identifiers).
  • Personal information (e.g., name, postal address, email address, telephone number, payment card number, preferences, interests, demographic information).
  • Commercial information (e.g., records of products or services purchased, obtained, or considered, other purchasing or consuming histories or tendencies).
  • Internet or network activity information (e.g., browsing history, interactions with the Services).
  • Geolocation data (e.g., physical location).
  • Inferences drawn from other Personal Information (e.g., a profile reflecting a person’s preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes).
  • Any other information found in content that you provide.

You may provide information to be published or displayed on public areas of the Services or transmitted to other users of the Services or third parties (collectively, “User Contributions”). User Contributions are published, displayed, or transmitted at your own risk. We cannot control the actions of other users of the Services with whom you may choose to share User Contributions; therefore, we cannot and do not guarantee that User Contributions will not be viewed by unauthorized persons. If you delete your User Contributions, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by others.

We and our third party service providers collect Personal Information in a variety of ways, including:

  • Through the Services (e.g., when you sign up for a newsletter, download a publication, register for an event, or request information).
  • Offline (e.g., when you attend an event).
  • From other sources (e.g., publicly available databases, joint marketing partners, sales channel partners, demand generation companies).

We collect Personal Information to provide requested Services to you. If you do not provide the information requested, we may not be able to provide requested Services. If you disclose any Personal Information relating to other people to us or to our third party service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

“Other Information” is any information that does not reveal your specific identity or does not relate to an identifiable individual. Other information we collect includes without limitation browser and device information; application usage data; information collected through cookies, tags, web beacons, and other technologies; demographic information and other information provided by you; and aggregated information. Cookies are files that websites send to your device to uniquely identify your browser or to store information or settings on your device. The Services may use cookies as well as other types of local storage. Cookies do not typically contain any information that personally identifies a user, but Personal Information that we store about you may be linked to the information stored in and obtained from cookies. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all the features of the Services or other websites and online services. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for purposes for which we use and disclose Personal Information as detailed in this Privacy Policy.

We and our third party service providers may collect Other Information in a variety of ways, as described below.

  • When you access our websites through your browser or automatically through your device, we and our service providers may track and collect information about your computer and Internet connection to ensure that our websites function properly.
  • When you download and use an application, we and our service providers may track and collect application usage data.
  • Your Internet Protocol address may be identified and logged automatically in our server log files whenever you access our websites, along with the time of the visit and the pages visited. Your approximate location may be derived from your Internet Protocol address.
  • We and our service providers also collect Other Information when you provide such information, such as your preferred means of communication, voluntarily.

The Services are not designed to respond to “do not track” signals from browsers. If you are accessing third party websites who respond to do not track signals, you can set your preferences in your browser to inform these third party websites that you do not want to be tracked.

How We May Use Personal Information

We may use Personal Information for legitimate business purposes, including without limitation to:

  • Provide the Services’ functionality to you.
  • Respond to your inquiries and fulfill your requests when you contact us through one of our contact forms or otherwise.
  • Complete your transactions and provide you with related support.
  • Provide administrative information to you, such as changes to our terms, conditions, and policies.
  • Allow you to send messages to another person.
  • Provide you with information about our Services, new products, and other news about IEM.
  • Facilitate social sharing functionality.
  • Analyze or predict our users’ preferences to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.
  • Better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.
  • Better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
  • Perform data analyses for a variety of business purposes, including improving our Services.
  • Evaluate potential suppliers and manage our relationships with them.
  • Support audits and verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements.
  • Maintain the safety, security, and integrity of the Services, as well as our products, services, databases, other technology assets, and business.
  • Protect against, identify, and prevent cybersecurity and other security events, espionage, fraud, and other unlawful activity, claims, and other liabilities.
  • Develop new products and services.
  • Enhance, improve, or modify our current products and services.
  • Identify usage trends.
  • Determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
  • Operate, evaluate, improve, and expand our business activities.
  • Conduct our obligations and enforce our rights arising from any contracts between you and IEM.
  • Respond to requests as required by applicable law, court order, or governmental regulations.
  • Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.

We also use Personal Information to generate other data for our use, which we may use and disclose for any business purpose. We may also use Personal Information in other ways for which we provide specific notice at the time of collection, as otherwise set forth in law, or for any other purpose with your consent. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

How Personal Information May Be Disclosed

We do not sell or otherwise disclose Personal Information we collect about you, except to fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide it, or with your consent. We may disclose Personal Information to our third party service providers to facilitate services they provide to us, including website hosting, data analysis, information technology, payment processing, order fulfillment, customer service, email delivery, auditing, and other services. We only make these disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. We may also disclose Personal Information to identify you to anyone to whom you send messages through the Services.

We also disclose Personal Information as we believe to be necessary or appropriate, especially when we have a legal obligation or legitimate business interest to do so:

  • To comply with a court order, applicable law, or legal process, including those outside your country of residence.
  • To respond to any government, law enforcement, or regulatory request, which may include such authorities outside your country of residence.
  • To enforce or apply our Terms of Use and other agreements.
  • To prevent harm or economic loss, or in connection with an investigation of suspected or actual espionage, cybersecurity, or security events or other fraudulent or illegal activity.
  • To protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of you or others.
  • In connection with a business transaction, including any merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding

We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information and we may disclose aggregated and/or anonymized information, as well as information that does not identify any individual, without restriction.

We may use and disclose Other Information for any business purpose, except where we are required to do otherwise under applicable law. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information if it is combined.

Third Party Websites and Services

We are not responsible for the privacy or other practices of any third parties, including any third party operating any website or service to which the Services link, which have their own privacy policies. The inclusion of a link on the Services does not imply endorsement of the linked website or service by us. We are not responsible for the content or use of any linked website or service or the information practices of other organizations, social media websites, web browsers, or software.

Security

We maintain administrative, technical, and physical safeguards designed to protect Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Unfortunately, the no transmission of information is guaranteed to be completely secure. Although we do our best to protect Personal Information, we cannot guarantee the security of Personal Information transmitted to the Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services. Any information you share in public areas may be viewed by any user of the Services.

Choices and Access

If you no longer want to receive emails from us going forward, you may opt out by following the instructions contained in each email. We will comply with your request as soon as reasonably practicable. Please note that, if you opt out, we may still send you important administrative messages, from which you cannot opt out.

If you would like to review, correct, update, suppress, restrict, or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us as indicated in the “How to Contact Us” section of this Privacy Policy and we will respond to your request consistent with applicable law.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have Personal Information suppressed from our database, or what limitations you would like to put on our use of Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Retention

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide the Services to you, whether there is a legal obligation to which we are subject, or whether retention is advisable in light of our legal position.

Interest-based, Behavioral, and Other Targeted Content

We may use third party service providers to serve interest-based, behavioral, or other targeted content regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. You may receive interest-based, behavioral, or other targeted content based on information relating to your access to and use of the Services on any of your devices, as well as on information received from third parties. These third parties place or recognize a unique cookie on your browser (including using pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info and http://optout.networkadvertising.org. You may download the AppChoices application at http://www.aboutads.info/appchoices to opt out in mobile applications.

Use of the Services by Minors

The Services are not intended for individuals under 18 years of age and we do not knowingly collect Personal Information from such individuals. If we learn we have collected or received Personal Information from an individual under 18 years of age, we will delete that information. If we might have any information from or about an individual under 18 years of age, please contact us as indicated in the “How to Contact Us” section of this Privacy Policy.

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information on or through the Services to us.

Jurisdiction and Cross-border Transfer

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have data protection laws that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access Personal Information.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we will comply with applicable legal requirements providing adequate protection for the transfer of Personal Information to recipients in countries outside of the European Economic Area, the United Kingdom, or Switzerland. If you are in the European Economic Area, some non-European Economic Area countries are recognized by the European Commission as providing an adequate level of data protection according to European Economic Area standards. For transfers from the European Economic Area to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission and binding corporate rules to protect Personal Information. You also may lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs.

Third Party Payment Processing

We may use a third party payment service to process payments made through the Services. If you wish to make a payment through the Services, Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any third party’s collection, use, and disclosure of Personal Information as part of a payment service.

Opting Out of Sales of Personal Information

You have the right to direct us to not sell Personal Information at any time. To exercise the right to opt out, you must submit a request to us by visiting https://iem.com/privacy/do-not-sell. We will only use Personal Information provided in an opt out request to review and comply with the request.

Nevada Privacy Rights

Unless otherwise stated, we do not sell any “Covered Information,” as defined by Nevada Revised Statutes Chapter 603A § 300 et seq. If you would like to make a further inquiry regarding the selling of your “Covered Information,” as defined under Nevada law, please contact privacy@iem.com.

California Privacy Rights

Pursuant to the California Consumer Privacy Act (California Civil Code § 1798.100), we provide the following additional details regarding the categories of Personal Information about California residents that we may have collected or disclosed within the preceding 12 months:

  • Identifiers (e.g., name, alias, postal address, email address, account name, login credentials, online identifier, other similar identifiers).
  • Personal information (e.g., name, postal address, email address, telephone number, payment card number, preferences, interests, demographic information).
  • Commercial information (e.g., records of products or services purchased, obtained, or considered, other purchasing or consuming histories or tendencies).
  • Internet or network activity information (e.g., browsing history, interactions with the Services).
  • Geolocation data (e.g., physical location).
  • Inferences drawn from other Personal Information (e.g., a profile reflecting a person’s preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes).
  • Any other information found in content that you provide.

As described above, we collect Personal Information from you and from other categories of sources, including publicly available databases, sales channel partners, demand generation companies, and joint marketing partners, when they share the information with us. We may use Personal Information and may disclose Personal Information to third parties for legitimate business purposes, as described above.

For purposes of the California Consumer Privacy Act, we have not “sold” and do not “sell” Personal Information. For purposes of this Privacy Policy, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.

If you are a California resident, you may request that we disclose to you the following information covering the 12 months preceding your request:

  • The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information.
  • The specific pieces of Personal Information we collected about you.
  • Our business or commercial purpose for collecting such Personal Information.
  • The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).

If you are a California resident, you may also request that we delete any Personal Information that we collected from you and retained, subject to certain exceptions. We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

To make a request for the disclosures or deletion described above, please contact us as indicated in the “How to Contact Us” section of this Privacy Policy. We will respond to your request consistent with applicable law. We will confirm receipt of your request and endeavor to substantively respond to your request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period.

You have the right to be free from unlawful discrimination for exercising your rights under the California Consumer Privacy Act.

Changes

We reserve the right to change this Privacy Policy at our sole discretion and at any time. All changes are effective immediately when we post them and apply to all access to and use of the Services thereafter. Your continued use of the Services following the posting of a revised Privacy Policy means that you accept and agree to the changes and acknowledge that they are binding on you.

Contact

Innovative Emergency Management, Inc., located at 2801 Slater Road, Suite 200, Morrisville, North Carolina, USA, 27560-8477 is the company responsible for the collection, use, and disclosure of Personal Information under this Privacy Policy. If you have any questions about this Privacy Policy, please contact us by email at privacy@iem.com. Because email communications are not always secure, please do not include sensitive information in your emails to us. You may also write to us at: IEM, Attn: Privacy Officer, 2801 Slater Road, Suite 200, Morrisville, North Carolina, USA, 27560-8477.

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