IEM Leadership

Elizabeth A. Zimmerman

Senior Executive Advisor

Elizabeth A. Zimmerman is an emergency manager with over 30 years of experience. A nationally recognized leader in emergency management, Zimmerman has a passion to assist disaster survivors in times of crisis. Zimmerman received a Presidential appointment in 2009 to the Federal Emergency Management Agency (FEMA). Zimmerman administered all aspects of the agency’s response and recovery efforts and served as the highest ranking woman at the agency. During her tenure, she oversaw more than 930 disasters, emergencies and fire declarations, delivering over $6.5 billion to 1.7 million individuals and families and more than $27 billion in federal disaster assistance to state, local, tribal and non-profit groups. Zimmerman was also appointed as the Department of Homeland Security’s representative to the American Red Cross Cabinet Council and to committee leadership positions within the National Emergency Management Association (NEMA).

During her tenure at FEMA’s Office of Response and Recovery (ORR), Zimmerman held the dual titles of Associate Administrator and Director of Disaster Operations. Prior to that, she served as the Deputy Associate Administrator. A hallmark of Zimmerman’s work at FEMA was her effort to support employees, particularly in encouraging and mentoring women in the field of emergency management. In early 2013, she designed and established FEMA’s quarterly Women’s Forum, helping employees learn more about distinguished women leaders from the public and private sectors. In 2014, she was inducted into the International Women in Homeland Security and Emergency Management Hall of Fame.

While at ORR, Zimmerman directed, coordinated, and synchronized the programs and operations of FEMA’s Response, Recovery, and Logistics Directorates, the Office of Federal Disaster Coordination (OFDC), and the Office of Readiness and Assessment, including during major disaster and emergency activations. She also directed one of the most significant changes to FEMA’s statutory authorities in the agency’s history through the development, coordination, and implementation of the Sandy Recovery Improvement Act (SRIA). This effort resulted in the re-engineering of FEMA’s Individual Assistance (IA) and Public Assistance (PA) programs to streamline the delivery of IA and PA support and improve IA and PA payment processes. As a FEMA leader, she collaborated very closely with the Flood Insurance and Mitigation Assistance leadership to ensure communities impacted by disaster received the full benefit of the FEMA grants. The key to effective support to states, tribes, and locals during and after a disaster is to understand their uniqueness. Knowing this, Zimmerman took the time to meet on their ground to see disaster impacts first-hand. She has travelled to all U.S. states and territories.

Under Zimmerman’s leadership, Zimmerman also implemented a mandatory disaster management training program for all Senior Executive Service (SES) employees. This training prepared SES employees to lead the nation in response and recovery operations. Additionally, Zimmerman was responsible for the development and performance of some 9,000 employees supporting states, local communities, and tribal nations in disaster response and recovery efforts.

Prior to her work at FEMA, Zimmerman held positions as the Assistant Director of Recovery and as the Disaster Recovery Manager at the State of Arizona’s Division of Emergency Management. While there, she directed and coordinated recovery operations as the Governor’s Authorized Representative (GAR) in nine major disaster declarations and 51 state disaster declarations. Zimmerman was the HKNet Manager and Technical Recruiting Agent at Hall Kinon in Utah and Arizona prior to that, which followed a decade of varying positions with the State of Utah’s Division of Emergency Management. Positions held include Administration and Recovery Section Chief, Chemical Stockpile Emergency Preparedness Program (CSEPP) Section Chief, Liaison Coordination Section Manager, Emergency Preparedness Planner, and Public Assistance Officer. She began her emergency management career as a Public Assistance Officer and that has been her passion ever since.

Zimmerman holds a bachelor’s degree from Brigham Young University. She is certified as an Executive Leader by the Naval Postgraduate School’s Center for Homeland Defense and Security, and is certified in the Professional Development Series at the Emergency Management Institute. Zimmerman also attended the Leadership Development Program at Arizona Government University. Honors and awards received include:

  • 2014 International Women in Homeland Security & Emergency Management Hall of Fame Inductee
  • 2009 Emergency Management Accreditation Program – Eric Tolbert Distinguished Service Award
  • 2008 Arizona Division of Emergency Management – Outstanding Team Achievement, TOPOFF 4 Exercise
  • 2006 Arizona Office of the Governor – Volunteer Heroes: Katrina & Beyond
  • 1999 Arizona Emergency Services Association – Excellence in Emergency Management
  • 1986 Utah Office of the Governor – Outstanding Service Award

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IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.
IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.


QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.