Public Engagement and Communications

Helping You Break Through The Noise

The media landscape has changed dramatically over the past decade, and continues to evolve and fracture. IEM’s team can help your organization navigate through this complicated new reality and identify ways to break through the noise. IEM’s experts understand how to craft messages designed to make your voice heard and reach your core audience.


  • Crisis Communication and Outreach
    • Spokesperson support
    • Crisis communications plan development and support
    • Crisis trainings and exercising
    • Messaging planning and support
  • Digital Engagement
    • Website production and maintenance
    • Social media management and engagement (Facebook, Twitter, YouTube, Flickr, Instagram, Snapchat)
    • Multimedia video, motion graphics and 3D animation production
    • Photography
    • Live video streaming and live chats
    • E-newsletter development and distribution
  • Grassroots Organizing and Public Outreach
    • Special event planning and management
    • Public meeting support
    • Project site tours
    • Networking events
    • Education outreach
    • Information booth support
    • Internal workforce events
    • Speakers bureau/presentations
  • Media Strategy
    • Proactive strategic communications planning
    • Experienced on-the-record spokespeople and subject matter experts
    • Message and talking point development
    • Media interview training
    • Professional news content production (News releases, Op-Eds, speeches, letters to the editor)
    • Media event support (News conferences, media tours, media interview support, editorial board meetings)
    • Media monitoring, analysis and tracking
    • Advertising development
    • Survey collection and analysis

Interested in working with IEM?
Contact Us.

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IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.
IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.


QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.