Mark Ference, a seasoned professional in information technology, has over 25 years of experience in information technology support, infrastructure, and management. Since joining IEM, Mark has played a crucial role in accommodating the rapid growth of IEM’s information technology services, effectively supporting rapid employee growth. His leadership in developing and implementing information technology policies and procedures has ensured consistency and efficiency within the organization. Mark’s deep understanding of information technology needs, especially in large-scale disaster recovery programs, has been instrumental in numerous successful program start-ups.

Before his tenure at IEM, Mark honed his skills and expertise through significant roles in other high-profile organizations. He managed the information technology support organization for healthcare and real estate companies. This extensive background reflects Mark’s ability to adapt and excel in diverse information technology environments, ensuring optimal performance and compliance in all his endeavors.

In his current role at IEM, Mark’s responsibilities are comprehensive and multifaceted. He oversees the information technology services support team, including the help desk, data center operations, network infrastructure, and compliance with the Federal Risk Authorization Management Program and the Federal Information Security Modernization Act. His leadership extends to information technology project management, budget planning and management, and information technology frameworks. His approach to managing application support and deployment projects demonstrates his commitment to aligning information technology operations with strategic vision and tactical planning.

Mark’s previous experience solidifies his expertise in the field. He managed a diverse team of technical leads and performance engineers at the healthcare company, contributing significantly to product support and technical integrations. His strategic management of technology-based accounts and role as a technical advisor on new product development teams highlight his versatile skill set. At the large real estate firm, he efficiently maintained the corporate infrastructure across multiple locations, managing daily information technology operations and spearheading cost-saving initiatives.

Mark has continually evolved and adapted to the ever-changing information technology landscape. His journey through various positions, including systems engineer and systems analyst, reflects his persistent dedication to growth and excellence in information technology. Mark’s ability to provide practical solutions, whether in network support, systems analysis, or project management, has been consistent throughout his career. His leadership at IEM is a culmination of decades of experience and a testament to his expertise, making him a vital asset to the company and the industry.