Last modified: September 26, 2024

This policy describes how IEM International, Inc. (“IEM,” “we,” or “our”) collects, uses, discloses, and protects your information concerning Short Message Service (“SMS”) messaging to enable effective communication between IEM and you.

Information Collection

When you opt-in to receive SMS messages from us, we may collect:

• Personal information, such as your name, telephone number, and email address (if provided).
• Message data, including the content of SMS messages sent and received, the delivery status of SMS messages, and interaction data related to SMS messages.

Information Use

We use the collected information strictly for:

• Communication to provide updates and essential information via SMS and to respond to your inquiries.
• Understanding and analyzing our SMS services and improving communication methods to serve you better.
• Complying with applicable laws and regulations and responding to lawful requests and legal processes.

Information Disclosure

We will not share, sell, or disclose your information to third parties except:

• We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information. We do not transfer your consent to third parties for use in any other SMS campaign.
• We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

Information Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Opting Out and Accessing and Correcting Your Information

You have the right to:

• Opt out of receiving SMS messages by replying “STOP” to any message or contacting us at privacy@iem.com.
• Request access to or correction of your personal information by contacting us at privacy@iem.com.

Changes

We reserve the right to change this policy at our discretion and at any time. When we change this policy, we will post the updated notice and update you on the effective date. We will explicitly state if we materially change how we treat your personal information.

Contact Information

If you have any questions about this policy or any other questions or suggestions, please contact our Privacy Officer at privacy@iem.com.