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DHS EAGLE II

IEM is proud to serve as an EAGLE II contractor for Functional Category 1 (Unrestricted) – Service Delivery.  In this domain, IEM provides world-class professional support for a full range of services and solutions related to developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program.

Service Delivery (FC1) Capabilities

IEM’s offerings for FC1 span the full range of System Design, Development, Implementation and Integration, Software Design and Development, and Operations and Maintenance services. For more information about IEM’s capabilities and our expertise in delivering cost-effective IT solutions that work, please visit this page.

IEM Points of Contact

  • EAGLE II Teaming Coordinator: Abu Talib, Director of Defense Programs

Quality Assurance

IEM’s corporate commitment to providing our clients with high-quality products is a cornerstone of our support under EAGLE II. Our process, which incorporates best practices from the Project Management Institute, starts with Quality Planning. For each project, the IEM PMO will establish a project plan comprised of subsidiary planning documents such as a cost management plan, a schedule with major milestones, and a resource plan. In addition, the IEM PMO has established key performance measures that are monitored on all software projects with additional milestones or performance measures added at the request of the DHS PM, CO, or COTR. By defining project objectives and expected outcomes during planning and including discussion of them in multiple in process reviews (IPRs) throughout the project life cycle, we ensure that the Government has sufficient insight into deliverables and services while minimizing the oversight burden.

The IEM PMO charges each IEM EAGLE Task Leader with Quality Assurance (QA). However, the IEM Program Manager is ultimately responsible for ensuring that the DHS PM is satisfied with the services and products provided. The ultimate purpose of the QA program is to ensure a consistent level of quality of all products and leverage knowledge gained from past projects to improve the quality of future products. Therefore, IEM’s program defines a mechanism for identifying non-compliance issues in an objective and independent manner, and for devising and executing appropriate actions to ensure these non-compliance issues do not reoccur in future projects.

One key component of the project plan is the Quality Control (QC) Plan. IEM’s process-based approach to QC informs all of our work. The QC Plan ensures that only fully compliant services and deliverables meeting project requirements are provided. Performance objectives are regularly monitored, and the QC Plan is evaluated and revised as required. The IEM EAGLE Team’s performance is evaluated by assessing the key deliverables and services. The rating elements and acceptable standards of performance for the key deliverables are Quality of Performance, Timeliness, Cost, and Internal QC. Process non-compliance issues are tracked in an issue-tracking system and reviewed regularly by the IEM PMO, where decisions and action plans for addressing these issues are made.

IEM EAGLE II Subcontractors

The IEM EAGLE II Team includes the following valued subcontractors:

  • Applied Research Associates, Inc. (ARA), an international research and engineering company and a premier software applications provider with a CMMI Level III assessment.
  • Dominion Consulting
  • Chainbridge Technology
  • PriceWaterhouseCoopers (PWC)
  • A-Tek, Inc.
  • Creative Systems and Consulting
  • Total Systems Technologies Corporation
  • Lovable Technology (MustWin, LLC)
  • Omniware

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IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.
IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.

Awards:

QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.