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IEM is proud to serve as an EAGLE II contractor for Functional Category 1 (Unrestricted) – Service Delivery.  In this domain, IEM provides world-class professional support for a full range of services and solutions related to developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program.

Service Delivery (FC1) Capabilities

IEM’s offerings for FC1 span the full range of System Design, Development, Implementation and Integration, Software Design and Development, and Operations and Maintenance services. For more information about IEM’s capabilities and our expertise in delivering cost-effective IT solutions that work, please visit this page.

IEM Points of Contact

  • EAGLE II Teaming Coordinator: Abu Talib, Director of Defense Programs

Quality Assurance

IEM’s corporate commitment to providing our clients with high-quality products is a cornerstone of our support under EAGLE II. Our process, which incorporates best practices from the Project Management Institute, starts with Quality Planning. For each project, the IEM PMO will establish a project plan comprised of subsidiary planning documents such as a cost management plan, a schedule with major milestones, and a resource plan. In addition, the IEM PMO has established key performance measures that are monitored on all software projects with additional milestones or performance measures added at the request of the DHS PM, CO, or COTR. By defining project objectives and expected outcomes during planning and including discussion of them in multiple in process reviews (IPRs) throughout the project life cycle, we ensure that the Government has sufficient insight into deliverables and services while minimizing the oversight burden.

The IEM PMO charges each IEM EAGLE Task Leader with Quality Assurance (QA). However, the IEM Program Manager is ultimately responsible for ensuring that the DHS PM is satisfied with the services and products provided. The ultimate purpose of the QA program is to ensure a consistent level of quality of all products and leverage knowledge gained from past projects to improve the quality of future products. Therefore, IEM’s program defines a mechanism for identifying non-compliance issues in an objective and independent manner, and for devising and executing appropriate actions to ensure these non-compliance issues do not reoccur in future projects.

One key component of the project plan is the Quality Control (QC) Plan. IEM’s process-based approach to QC informs all of our work. The QC Plan ensures that only fully compliant services and deliverables meeting project requirements are provided. Performance objectives are regularly monitored, and the QC Plan is evaluated and revised as required. The IEM EAGLE Team’s performance is evaluated by assessing the key deliverables and services. The rating elements and acceptable standards of performance for the key deliverables are Quality of Performance, Timeliness, Cost, and Internal QC. Process non-compliance issues are tracked in an issue-tracking system and reviewed regularly by the IEM PMO, where decisions and action plans for addressing these issues are made.

IEM EAGLE II Subcontractors

The IEM EAGLE II Team includes the following valued subcontractors:

  • Applied Research Associates, Inc. (ARA), an international research and engineering company and a premier software applications provider with a CMMI Level III assessment.
  • Dominion Consulting
  • Chainbridge Technology
  • PriceWaterhouseCoopers (PWC)
  • A-Tek, Inc.
  • Creative Systems and Consulting
  • Total Systems Technologies Corporation
  • Lovable Technology (MustWin, LLC)
  • Omniware

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