IT Services and Support

Delivering Real and Measureable Results

More than three decades ago, IEM began designing, developing, testing, and implementing IT solutions for emergency management and homeland defense and security—high stakes areas where less-than-effective solutions could mean the difference between life or death. Our people and the solutions they built had to deliver real results, and they did.

Today, IEM applies the same level of careful planning and close coordination to provide services and develop effective IT solutions for clients in all business and governmental areas. We have experience with a wide range of standard IT, as well as state-the-art development tools. Tackling a broad array of challenges, we have placed IT professionals and delivered IT solutions in project areas as diverse as Web-based automated multi-tier grants management, sophisticated modeling and simulation, acquisition-based decision support systems, and secure web portals.

IEM developers use an agile process that stresses unit testing, iterative design and development cycles, and continual re-factoring to combat code entropy. Our software tools adhere to key interoperability standards (open architecture, high-level architecture, OASIS, IEEE, etc.) that facilitate flawless data exchange and ensure communications between disparate software/hardware systems.

Our clients repeatedly rely on us to understand their problems and deliver solutions on time and on budget. Our software architects, software engineers, database developers, system administrators, and project managers take a proactive, results-oriented approach to software and systems development. Our nearly 30 years of experience on military and emergency management projects equips us to be job-ready—providing the proper staff and work environment necessary to meet special security standards and requirements.


  • Agile software development
  • Cybersecurity
  • Information assurance
  • Knowledge management
  • Open source solutions
  • Operations management & staffing
  • Systems integration

Interested in working with IEM?
Contact Us.

© 2020 IEM. All Rights Reserved.

IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.
IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.


QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.