IT Services and Support

Delivering Real and Measureable Results

More than three decades ago, IEM began designing, developing, testing, and implementing IT solutions for emergency management and homeland defense and security —high stakes areas where less-than effective solutions could mean the difference between life and death. Our people and the solutions they built had to deliver real results, and they did.

Today, IEM applies the same level of careful planning and close coordination to provide services and develop effective IT solutions for clients in all business and governmental areas. We have experience with a wide range of standard IT, as well as state-the-art development tools. Tackling a broad array of challenges, we have placed IT professionals and delivered IT solutions in project areas as diverse as Web-based automated multi-tier grants management, sophisticated modeling and simulation, acquisition-based decision support systems, and secure web portals.

IEM developers use an agile process that stresses unit testing, iterative design and development cycles, and continual re-factoring to combat code entropy. Our software tools adhere to key interoperability standards (open architecture, high-level architecture, OASIS, IEEE, etc.) that facilitate flawless data exchange and ensure communications between disparate software/hardware systems.

Our clients repeatedly rely on us to understand their problems and deliver solutions on time and on budget. Our software architects, software engineers, database developers, system administrators, and project managers take a proactive, results-oriented approach to software and systems development. Our nearly 30 years of experience on military and emergency management projects equips us to be job-ready—providing the proper staff and work environment necessary to meet special security standards and requirements.


Agile Software Development

IEM developers use a forward-leaning agile development framework that puts product versions in the customer’s hands quickly for evaluation and feedback. Our framework stresses unit testing, iterative design and development cycles, and continual re-factoring to combat code entropy. IEM developers and technical project managers are ICAgile Certified Professionals.


IEM’s risk-based perspective on cybersecurity and data integrity solutions allows clients to logically evaluate protection and recovery options. We help clients think in terms of how likely and to what degree an emergency situation will impact their ability to carry out their organizational mission.

Information Assurance

Honed by more than three decades of risk-management experience, IEM’s approach to information assurance is a seamless merger of disaster recovery planning, critical infrastructure protection, and emergency management. Our information integrity solutions look at the probability of a threat, the impact of its consequences, and the costs—both monetary and otherwise— to eliminate or reduce the threat.

Knowledge Management

IEM helps agencies define the risks associated with maximizing enterprise service access and minimizing security risks, so that the most workable balance can be struck. IEM clients work 24/7 to collect and provide information and services to constituent customers—even if only in a virtual environment. Accessing data and using it across the enterprise is beneficial, not only to our efficiency-minded customers, but to our service-providing agencies as well.

Open Source Solutions

IEM leads the industry in the use of open source solutions for emergency management. We have 15+ years of experience developing enterprise software using Open Source tools, saving one government agency millions of dollars in annual licensing fees. Read more.

Operations Management & Staffing

IEM represents more than a decade of experience serving mission critical operations centers and nearly 30 years of relevant corporate experience. Our presence provides high-quality, customer responsive service and reliable continuity of operations against a backdrop of transitioning civilian and military personnel.

Systems Integration

IEM systems integration solutions help bridge gaps in organizational structure, business processes and operations, and data, while providing operational functionality across diverse technologies. Working with government clients has primed us to think beyond typical jurisdictional lines to the consideration of issues such as technical compatibility and interoperability, operational cooperation and coordination, and cost-effective streamlining of information flows up and down jurisdictional channels.

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Demonstrated Successes

Joint Effects Model (JEM)
IEM is an active contributor to DOD's Joint Effects Model (JEM), a software application targeted to become a general-purpose, accredited simulation model for predicting and tracking airborne nuclear, biological, and chemical (NBC) hazards. We provide scientific guidance, software development, modeling and simulation, integration analysis support, testing support, and IV&V documentation support for the program. JEM combines functionality from a number of certified modeling systems, including IEM’s D2-Puff.

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