The crisis in Haiti is unfolding in a world that has never been more connected in terms of information, people, and emotion. The 2001 terrorist attacks, the 2004 tsunami, and 2005’s Hurricane Katrina showed us that the web can be a responsible source of information for billions of people all over the world. However, the information flow in response to the recent Haiti earthquakes is much different due to an expansion of web 2.0 platforms. When Katrina struck, Facebook had barely begun its explosive growth, Twitter had not yet been created, and not a single person carried the now ubiquitous iPhone. So despite having many web sources of information during those disasters, we still relied heavily upon the traditional news networks for information about what was happening.
Today, we see that information is flowing at a more rapid pace and from many more sources. As consumers of this information, we are able to follow up-to-the minute disaster reports through Twitter and Facebook —all from the convenience of a cell phone that is by our side 24/7. The application of these technologies in response to a disaster were considered futuristic a mere decade ago.
While Haiti has helped us realize how the flow of information can bring us unprecedented knowledge during a disaster, there is still much work to be done to better harness that knowledge to help communities respond and recover. This is a key focus area for IEM’s technology teams. We are working on solutions that leverage the latest generation of web 2.0 technologies while also working to overcome one of the most basic challenges facing emergency managers in a disaster —how to share, consume, and act upon knowledge that can save people’s lives.
The technologies that enable this are improving each day and, with each disaster, organizations, communities, and public officials are learning how they can incorporate these tools into their processes. One of the solutions IEM has developed is a collaboration platform called Cahooots (www.cahooots.com), which is built upon an open source framework and uses the power of social networking to help emergency managers, and even individual citizens, share information related to a disaster. In contrast to Twitter and Facebook, Cahooots allows anyone to post information to a map, so that a “picture” of a particular set of information can develop. Other technology companies have also taken up similar challenges, and we welcome the opportunity to work collectively with the entire web community to translate information sharing into lives saved and communities rebuilt.
If even one life can be saved by a piece of information, the technology will be a success.
Author: William Doerr Davis, Director of Software Development