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Contact Tracing

IEM serves as a force multiplier and partner to quickly and effortlessly help you achieve your contact tracing program goals

As we begin the long, difficult trip back to normalcy and restoring our lives and the U.S. economy, we need to maintain continual vigilance and awareness of the public health threat that remains.  If we take our eye off the potential of COVID-19 reemerging before a vaccine is approved and widely utilized, we risk having to re-implement the drastic mitigation measures.


Resolve to Save Lives’ President and CEO Dr. Tom Frieden’s “Box It In” approach provides a simple construct for disease containment activities that will be critical in the COVID-19 recovery. The practices of:

  • Testing widely
  • Isolating all infected people
  • Finding everyone who has been in contact with infected people (referred to medically as Index cases)
  • Quarantine of all contacts for 14 days (although local community policies may vary in the number of days as determined

Effective contact tracing is key to successful reopening and minimizing the threat of the Coronavirus. Quickly, accurately, and fully tracing and informing the contacts of those who test positive for COVID-19 is the only way that the United States and the world will be able to stem the continued spread of this virus while maintaining our regular activities. In the absence of medical treatments and a vaccine, contact tracing is the best tool available to us.

To ensure that every case is fully researched, and every interaction documented and contacted, the Association of State and Territorial Health Officers (ASTHO) estimates that each state will need a minimum of one contact tracer for every 3300 citizens to battle COVID-19.

State and local public health departments are used to, and proficient at, conducting contact tracing. They are not, however, prepared to quickly roll out a robust contact tracing program at the scale and scope that this situation requires.

IEM serves as a force multiplier and partner to quickly and effortlessly help you achieve your contact tracing program goals. 

For three and a half decades IEM has been a teammate to federal, state, and local governments as they deal with every aspect of natural and man-made disasters and public health crises.

Over those years, IEM has perfected the skills necessary for success in this endeavor: anticipating the need of the customer, rapidly staffing for the situation, ensuring that its personnel have the training necessary for the job, performing at a level exceeding the expectations of the client, and communicating clearly and consistently throughout.

IEM is skilled in the following contact tracing tasks:

  • Trace Contacts from Index Cases, virtually and in-person
  • Operate Virtual Call Centers
  • Data Integration and Management
  • Case Management
  • Reporting
  • Project Management
  • Staffing and Training

IEM has been involved in the fight against COVID-19 since Day One, staffing EOCs across the country, assisting governments with planning and recovery efforts, and providing modeling data to every state, territory, and significantly impacted county.

Our team of experienced, dedicated, and highly-respected individuals are ready to assist with leading state- and locally-staffed team to stem the spread of COVID-19 and help mitigate the impacts of a potential second wave.

For more information on how IEM can assist with your Contact Tracing needs, contact us at covid19response[at]
Contact Tracing

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