At IEM, we are dedicated to creating solutions to provide relief to those in need, especially to assist vulnerable homeowners and individuals facing eviction during the pandemic. The American Rescue Plan provides direct relief through the Homeowner Assistance Fund (HAF) and Emergency Rental Assistance Program (ERAP) to help those experiencing economic hardships.

IEM is ready to assist you in quickly and efficiently delivering these critical funds to impacted families and communities.

IEM is a national leader in crisis response, housing recovery, and public health. We have managed numerous federally-funded programs in our 36 years of operations, including the largest CDBG-DR (Disaster Recovery) housing recovery programs in the nation. IEM is your partner to ensure relief is timely and accessible to vulnerable community members. Our team has the expertise and innovative tools to create a robust HAF program for your jurisdiction and streamline the ERAP application management process. 

ERAP Assistance:

• ERAP Program Implementation and Management
• Technical Assistance
• Case Management
• Call Center Services
• QA/QC
• Fraud Detection and Prevention
• Outreach, Communications and Engagement Strategies and Campaigns
• RentAssistIQ™ – Our innovative software application powered by Appian Technology to manage and process relief funds throughout the life cycle

HAF Program Services:

• Needs Assessment and Plan Development (June 30, 2021 deadline)
• HAF Program Implementation and Management
• Outreach, Communications and Engagement Strategies and Campaigns
• Case Management
• Call Center Services
• QA/QC
• Fraud Detection and Prevention
• Customized HousingAssist™ Software