Mass Transit Security and Preparedness

Mass transit serves 34 million passengers each day—17 times the number of daily airline passengers—making it a key component of our nation’s critical infrastructure. It is also one of our most vulnerable and threatened components. Operating on extremely limited budgets, transit officials need efficient, customized, and experienced support to improve protection for known threats and to prepare for continuously emerging threats.

Real Experience

Our in-house team of experts has provided emergency and security planning, training, and exercise support to some of the largest mass transit agencies in the United States, including Amtrak, Los Angeles County Metro, Southeastern Pennsylvania Transportation Authority, Dallas Area Rapid Transit, and many others. Our team is composed of full-time transit-experienced employees, not consultants, allowing us to provide a consistent level of expertise to every customer, every time.

Customized Solutions

IEM’s support is customized, never cookie-cutter. Our team is 100% focused on building solutions that are specific to your agency’s needs, structure, layout, and capabilities. Our work is guided by experience and best practices, not dictated by a set of templates that must be followed.

Efficient Support

Through the course of our experience, we have developed best practices and process efficiencies that benefit every mass transit agency we partner with. We can minimize cost without ever sacrificing quality.

Honest Broker

Our evaluations and recommendations are driven by facts and guided by standards and industry practices, rather than what we think you want to hear.We gather relevant data and analyze it carefully to help you determine what strategies will achieve the most return for every dollar you spend. In addition, we understand that you are entrusting us with sensitive information and we always treat it with the care and confidentiality it requires.

Mass Transit Security Solutions and Services Provided

  • Emergency Action Planning
  • Regional Coordination Planning
  • NIMS/ICS training for senior staff
  • CBRNE Awareness training for front-line supervisors
  • Mass Transit Emergency Operations Center (EOC) design, training, and task books
  • Mass Transit Continuity of Operations
  • Mass Transit Emergency Operations Plans
  • Emergency Management Program Management
  • Transit Security Grant Program Management
  • Security Plan Audit/Review
  • HSEEP-compliant exercises
  • COMPSTAT process
  • CPTED for transit
  • Mass transit/transportation policing and security strategies
  • Investigative case review of criminal/non-criminal incidents
  • Security training/awareness videos

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IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.
IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.


QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.